Cancellation policy

Pre-Order Cancel/Change Policy
When you purchase a pre-order, you are buying a soon-to-be-available product not yet in inventory. We will collect payment at the time of checkout. 
You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order. See our returns policy for more details on returns and refunds. 

EVERYWORD Series Catch-Up Policy 

If you have previously purchased the previous everyWORD product and would like to upgrade to the new EVERYWORD series, please contact us at 423-855-2181 to place your order and be verified for a special offer of 70% off the new EVERYWORD product with free shipping as a courtesy to previous everyWORD customers seeking to upgrade.